Experience

💼 Product Manager

Independent Engagement · Freelance
Dec 2025 – Present

Freelance product engagement: end-to-end ownership of a B2B2C platform from discovery through delivery, working directly with the client and end users.

• Ran discovery with client and end users; identified that friction concentrated pre-commitment around financial alignment, not post-booking management; pivoted the MVP scope before any build began.
• Leading end-to-end delivery across product definition, Figma design and AI-assisted development (Claude Code, Replit); sole contributor across the full product cycle without a dedicated engineering team.

💼 Associate Product Manager

Citylink – Smart Mobility by ATM, Milan, Italy
April 2024 – August 2025

Citylink is ATM’s spinoff for mobility and smart technology in Milan, responsible for the city’s public transport app and the new digital transport cards. I owned core in-app journeys and the cross-channel operational processes connecting the product to six internal departments.

• Redesigned the digital pass pre-launch testing strategy, surfacing critical iOS compatibility issues that would have broken a core user journey at launch; established operational processes covering finance accountability, sales reporting and support handling across all product types.
• Drove cross-functional alignment across 6 departments, each owning a fragment of the customer refund journey and resistant to reorganising around a shared flow; established a unified operating model with defined ownership and escalation paths, securing IT capacity commitment from teams that had initially resisted.
• Owned product definition for 3 service integrations (bike-sharing, ZTL access check, digital pass) through full discovery-to-spec cycles: 2 progressed through design and development with engineering before external roadmap changes deprioritised them; 1 reached validated specs and a structured third-party proposal.
• Designed and built automated workflows (Power Automate, Microsoft Fabric) to streamline tech escalation of 70+ weekly support cases, each requiring manual data gathering across multiple systems; optimised team capacity by ~1 FTE.
• Built BI dashboards and dataflow pipelines (Microsoft Fabric Gen2, Power BI) consolidating previously siloed data into a shared operational view used by three teams: product, finance and transport ops.

💼 Jr Digital Business Partner

Venchi S.p.A., Milan, Italy

October 2021 — April 2024

Venchi is an Italian chocolate and gelato brand with e-commerce across EMEA and US markets. I had full backlog ownership of their Dynamics 365 Commerce E-comerce platform: discovery, prioritisation, delivery and release coordination with external engineering partners.

• Directed qualitative UX research across 16 users (8 pre, 8 post, mixed mobile and desktop) with a third-party consultancy; findings revealed product categorisation mirrored internal inventory logic rather than user mental models, leading to a full information architecture rework.
• Led Apple Pay and Google Pay integration across 4 markets (Italy, UK, EMEA and US), coordinating Microsoft, Adyen and Google to resolve connector issues on the first live D365 e-commerce implementation; recorded organic adoption from day one, ahead of any marketing activation.
• Rolled out the omnichannel loyalty program: designed the DB and Azure Function infrastructure (Apple Wallet, Google Wallet), tracked adoption to 20,000 active wallet passes within 5 months; architected scalable flows for future real-time wallet notifications.
• Diagnosed and resolved two critical production failures when external consultants couldn’t: reduced peak-season order sync from 2 hours to under 3 minutes; fixed a recurring defect causing ~10 orders/week to lose product contents, requiring manual DB intervention and adding a day of shipping delay per batch.
• Managed conflicting EMEA and US product priorities, including divergent guest checkout, registration and upsell roadmaps, by implementing feature flags for market-specific experiences on a shared codebase.
• Delivered Venchi’s Australia showcase website end-to-end: defined requirements, configured D365 Commerce, built the React frontend, and trained the local team on platform management (CMS, DAM, PIM).

Education

• 🎓 Double Master’s Degree
  EIT Digital Master School
  • M.Sc. in Computer Science and Engineering
    Politecnico di Milano, Milan, Italy
  • Human-Computer Interaction & Design
    Universidad Politécnica de Madrid, Madrid, Spain
    
• 🎓 B.Sc. in Engineering of computing systems
  Politecnico di Milano, Milan, Italy

• 📚 Innovation & Entrepreneurship (I&E) Minor
  EIT Digital Master School:
  Universidad Politécnica de Madrid, Madrid, Spain
  Politecnico di Milano, Milan, Italy
  Aalto University, Helsinki, Finland
  2019 – 2023
  • 📕 EIT Digital Summer School: Design Thinking and Scaling Services for Cities
    Aalto University Developing Entrepreneurship. 2020
    Business planning, user-centered design.
    
• 📕 JUMP: Job University Matching Project
  Fondazione RUI – Residenza Universitaria Torrescalla. 2015-2018
  Leadership, ethics, global mindset, business cases, successful communication.