Luca Zorzenon

Projects

A small set of projects across AI systems, product thinking, and Human-Computer Interaction.

From a workflow-based AI briefing system to research-led HCI prototypes, these projects show how I move from ambiguity to something concrete: a prototype, a system, or an interaction model that can be tested.

Professional Experience

Four years across consumer products, mobility, and global e-commerce, working where user friction depends on the systems behind the interface.

I worked on the Milan Public Transport App at Citylink, global D365 Commerce capabilities at Venchi, and I am currently leading an independent product engagement focused on customer touchpoints, workflow design, and implementation prototyping.

My Perspective

Every product problem has three sides: what people experience, what the system is doing underneath, and what outcome the business needs to reach.

That is where my Computer Sscience Engineering and Human-Computer Interaction background meet. I like problems where the answer is not only a new screen, but a clearer understanding of the logic, data, workflow, or constraint behind the experience.

Accessibility sits inside this by design. My master’s specialization was in Accessibility and Assistive Technology, and it shaped a practical conviction: inclusive design is much easier when it is considered early, while decisions are still cheap enough to change.

Beyond the Screen

Staying grounded through community impact and personal curiosity.

Outside work, I stay grounded through music, cycling, hiking, and volunteering. Those parts of my life keep me close to real people and real contexts, which matters to how I think about technology. Digital systems are never just flows, screens, or data structures. They affect how people move, choose, connect, and ask for help.