Luca Zorzenon

The Approach: Logic and Empathy

I believe that technology only succeeds when it meets people where they are.

This commitment ensures that complex systems remain inclusive and respectful to the end user, which is where my dual background in Computer Science Engineering and Human-Computer Interaction becomes a strategic advantage for Product Management.

Leveraging this foundation, I focus on defining purposeful user flows and translating stakeholder needs into actionable product requirements. I believe that roadmaps must remain grounded in functional clarity and user-centric logic, ensuring that technical constraints are balanced with the needs of the people using the product.

I am hands-on and curious, enjoying the end-to-end process of prioritizing improvements and uncovering real user problems. My goal is to turn analytical insights into practical solutions that have a visible impact on the product experience while maintaining a high standard of accessibility and reliability.

Professional Experience

Contributing to the growth of digital products in mobility and global e-commerce.

Over the past four years, I worked within product teams at Citylink (ATM) and Venchi to support the launch and evolution of high-scale digital services. My roles involved owning product backlogs, defining functional requirements, and orchestrating cross-functional alignment to ensure business goals were translated into reliable execution.

From co-defining roadmaps for the Milan public transport app to leading international checkout integrations in partnership with Microsoft, I focused on translating complex needs into actionable specifications. Whether I was streamlining internal workflows to optimize capacity or managing platform rollouts across US and EMEA markets, my priority remained delivering functional, scalable, and inclusive digital experiences.

Beyond the Screen

Staying grounded through community impact and personal curiosity.

My professional work is balanced by my life outside of the office. I find clarity in music and perspective while cycling or hiking. Volunteering remains a core part of my identity, keeping me connected to the real-world impact of the digital systems we build and ensuring that the human element remains at the center of my focus.