Professional
Eperience
Profile
I am an Associate Product Manager with a strong engineering background and a specialization in Human-Computer Interaction Design. I have contributed to the delivery of complex digital products across mobility and global e-commerce platforms.
I bring a solid technical foundation to Product Management, facilitating effective collaboration with engineering teams and informed decision-making in structured environments. This is paired with a focus on defining accurate and purposeful user flows, ensuring that product requirements are grounded in functional clarity and user-centric logic. I operate effectively in dynamic environments that value clear ownership and data-driven prioritization to deliver scalable and impactful products.
Product Management
Product Requirements
Stakeholder Management
Data Analysis
User Experience (UX)
Experience
💼 Associate Product Manager | Business Analyst
Citylink – Smart Mobility by ATM, Milan, Italy
April 2024 – August 2025
Scope: Milan Public Transport App: core in-app journeys and cross-channel operating processes
- Supported the launch of the new ATM app by helping define operational ownership, monitoring setup and validation processes, surfacing critical issues early.
- Co-defined the implementation roadmap to rework end-to-end payment and refund flows, prioritizing improvements by impact and development effort using complaints and operational insights.
- Authored functional specs and user stories for shared mobility integrations and other in-app journeys; reviewed Figma prototypes with design and engineering to align scope and edge cases.
- Managed stakeholder alignment for refund flows and the cross-channel operating model, translating complex operational needs into actionable product requirements.
- Streamlined cross-functional workflows using Power Automate, optimizing capacity by ~1 FTE and improving efficiency in digital transport card operations.
- Built and maintained BI dashboards and data models to monitor app performance and operational metrics across multiple data sources.
💼 Digital Business Partner
Venchi S.p.A., Milan, Italy
October 2021 — April 2024
Scope: Global e-commerce platform on Dynamics 365 Commerce
- Owned the D365 Commerce e-commerce backlog, defining requirements and coordinating delivery with internal stakeholders and third-party implementation partners, including omnichannel initiatives such as the loyalty program.
- Led Apple Pay and Google Pay checkout integration, partnering with Microsoft’s product team on their first live customer implementation in D365 e-commerce.
- Delivered the Australia showcase website rollout, covering requirements, D365 back-office configuration, and hands-on front-end development; trained the local team remotely.
- Directed qualitative testing with third-party consultants on navigation, listing pages and checkout UX, including prototype testing, prioritizing improvements by user pain, expert feedback, and implementation effort.
- Optimized checkout reliability and order synchronization by translating issues into actionable requirements and supporting scalable fixes, with occasional hands-on front-end contributions in React.
- Partnered with EMEA and US business teams, translating regional market needs into specs, priorities, and acceptance criteria.
Education
- 🎓 Double Master’s Degree
EIT Digital Master School- M.Sc. in Computer Science and Engineering
Politecnico di Milano, Milan, Italy - Human-Computer Interaction & Design
Universidad Politécnica de Madrid, Madrid, Spain
- M.Sc. in Computer Science and Engineering
- 🎓 B.Sc. in Engineering of computing systems
Politecnico di Milano, Milan, Italy
- 📚 Innovation & Entrepreneurship (I&E) Minor
EIT Digital Master School:
Universidad Politécnica de Madrid, Madrid, Spain
Politecnico di Milano, Milan, Italy
Aalto University, Helsinki, Finland
2019 – 2023- 📕 EIT Digital Summer School: Design Thinking and Scaling Services for Cities
Aalto University Developing Entrepreneurship. 2020
Business planning, user-centered design.
- 📕 EIT Digital Summer School: Design Thinking and Scaling Services for Cities
- 📕 JUMP: Job University Matching Project
Fondazione RUI – Residenza Universitaria Torrescalla. 2015-2018
Leadership, ethics, global mindset, business cases, successful communication.
Core Product Competencies
- Discovery & User Research: Requirements Gathering, Competitive Research, Usability Validation, High-Fidelity Prototyping, Inclusive Design and Accessibility (WCAG).
- Product Definition & Execution: User Stories & Acceptance Criteria, Functional Specifications, Backlog Ownership and Refinement, Agile Methodologies.
- Technical Sensibility: Technical Feasibility Assessment, Engineering Collaboration, Managing Technical Constraints, Bridging Design-to-Engineering Handover.
- Data & Strategic Alignment: Quantitative Analysis, Performance Monitoring, Data Synthesis, Data-Informed Decision Support, Roadmap Contribution, Prioritization (impact/effort), Stakeholder Management.
Tools and Foundations
- Product, Design, Collaboration: Jira, Miro, Figma, Design Systems, Confluence, Notion.
- Data: SQL, Power BI, Microsoft Fabric.
- AI-Assisted Workflows: Antigravity (rapid prototyping/PoCs), Technical Discovery and Constraint Mapping, User Sentiment Analysis & Insight Synthesis, Benchmarking.
- Software Foundations: React, TypeScript, Node.js, C#, Java.
- Languages: English (fluent), Italian (native).